Job Description

NLG is one of Yorkshire’s most established, innovative, and highly accredited healthcare recruitment agencies and healthcare staffing providers

We provide only the highest quality staff, qualified, well trained, motivated and dedicated to making a difference

Due to our rapid and exciting growth we are currently recruiting for a Complex Care Coordinator to help support and manage our temporary workforce within the Humber and North Lincolnshire region. This role currently operates on a 4:3 shift pattern including bank holidays and weekends and be part of the on call rota weekly

Duties

• Be a first point of contact for NL carers, nurses and service users to ensure care and support planning is timely and efficient
• Support the development of community care rosters ensuring our support is focused on individualised and person-centred care
• Developing care plans and rearranging them as necessary when difficulties arise liaising with care staff to manage care assignments.
• To be part of the rolling on-call team rota, providing out of hours support
• Pre-empting problems and managing day-to-day issues whilst identifying and offering solutions to ensure continued support to service users
• Interviewing new care staff and working with our onboarding and compliance teams to ensure all pre-employment checks are in place .
• Ensuring that NL staff deliver high-quality and personalised care to service users.
• Recruiting, training and supervising staff and communicating the needs of service users to nursing and care teams
• Ensuring health and safety compliance , undertaking service user visits ,checking on the care they’ve received and documenting it accordingly.
• Liaising with local community organisations authorities and maintaining good relationships with all stakeholders
• Ensuring that all activities such as personal care and medication administration meet the required standards
• Preparing reports related to the progress of service users
• Planning and utilising resources and staying updated with care standards and knowledge to ensure that service users receive the best care

Qualifications & Experience

• A background in care or a healthcare related position is essential
• Candidates should possess NVQ Level 2/3 and above or Equivalent. Or be willing to work towards the qualification
• Excellent communication skills both verbal and written
• Excellent listening skills with an empathetic approach
• Experience working with care plans
• Experience with managing staff rotas and rota management software
• IT skills including Microsoft Office applications
• A calm and resilient approach to managing problems
• Highly organised, methodical work ethic and excellent attention to detail
• Driving is essential due to the nature of the role

If you are interested in this role then please do send in your CV to Georgia@nlgroup.co.uk and we will be in touch accordingly.

Job Types: Full-time, Permanent

Starting Salary: £25,000 per year

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• On-site parking

Schedule:

• 12 hour shift

Supplemental pay types:

• Bonus scheme
• Performance bonus

Experience:

• Administrative: 1 year (preferred)
• writing care plans: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Tagged as: Complex Care